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Twitter Provides Tips for Holiday Promotions and Outreach


With Christmas fast approaching, Twitter has this week shared a new set of tips and considerations to help brands maximize their outreach and promotions in the holiday season.

And while most brands will already have their overarching strategies in place, these tips are simple pointers or add-ons which could provide extra inspiration, as opposed to being major strategic updates or changes.

And they’re definitely worth considering – here are Twitter’s eight tips to consider for your Christmas push.

1. Refresh your profile and pinned Tweet

This is a simple, but effective way to refresh your brand Twitter feed. Twitter advises that businesses should consider updating their profile images and pinned tweets in line with the season.

This also includes your profile header image – and definitely, a few tweaks can add a new, seasonal feel to your Twitter profile.

2. Add urgency in your ad copy

This is a common ad tip, but Twitter says that brands can drive better response in the season by looking to add a sense of urgency to their tweets in order to encourage audience action.

“This could be through limited-time offers, displaying products low on stock, or limited-time free shipping.” 

Again, this is a common advertising approach, but as Christmas gets closer, it could be worth re-emphasizing limited time offers and deals to boost engagement. 

3. Use polls

Twitter also suggests that brands look to use polls as an engagement tool during the holiday season.

As shown in this example from Pret, a timely, seasonal question could be a great way to spark engagement, and boost association with your brand.

You can then tie those results back into your promotions, either by gleaning more insight into what your audience wants, or by using the poll as a lead-in to your latest campaigns.

4. Use Website Cards

This is a key tip, and one that many businesses still miss.

When you’re running Twitter ads, you can utilize website cards, which automatically generate a preview image based on the link included in your tweet text. But you can also use these organically – we use them for all of our link tweets.

By using website cards, you no longer have to upload individual images with each tweet, as it will automatically pull your preview image, while it also maximizes the ‘clickable’ area in your tweets, driving more click-throughs.

To do this, you need to enable Twitter cards on your website, then ensure that your link is the last element of your tweet copy – after your text, hashtags, and anything else. Then, when you post your tweet, your preview will generate automatically.

5. Don’t over hashtag

Twitter has said this a few times, and it may go against what the common understanding of key tweet process should be.

As explained by Twitter:

“Hashtags are great for connecting to the conversation, but make sure you don’t use more than one or two. It keeps it to the point and makes sure that the focus remains on the Tweet itself.” 

Indeed, you want the focus to be on your message, not on the broader discussion, and it may be that by minimizing your use of hashtags, you actually end up driving more direct response, by keeping people aligned to your promotion and text.

6. Refresh your ad creatives

Twitter also suggests that brands should look to refresh their copy regularly.

“Refresh your Tweets or creatives every two weeks to help maintain a high-quality score in auctions. Your Tweets and creatives should change with the season, building excitement as Christmas gets closer.”

There’s probably a few considerations here – for one, it’s hard to know how effective your campaign messaging is unless you’ve run it for a few weeks. But then again, with limited time, you may not be able to fully test out your approach – and as Twitter notes, updating your creative could improve your overall ad performance.

It may be something to factor into your approach. 

7. Play with conversation settings

Twitter also suggests that brands consider using its recently added conversation settings which enable you to limit who can reply to your tweets.

As per Twitter:

“You can now have a private conversation publicly. Host a panel or interview, engage with some of your customers or invite some other brands to the thread to create a different kind of discussion.” 

It could add another element to your tweet process, and provide new ways to boost engagement and interest.

8. Create a healthy balance

Twitter’s final Christmas tweet copy tip is to ensure you maintain a balance in your tweet messaging, and don’t go too hard on the sales push.

“It’s important to maintain a balance between sales content and content that adds value. This could be as basic as a product guide or recipe, or simply emotive, uplifting content that will shroud your brand in a warm, fuzzy feeling.”

You obviously need to drive sales, but balance is key to maintaining an engaging tweet stream, and keeping your target audience interested in your content. The more engaged they are, the more likely they’ll read your tweets, and respond in kind.

These are some good tips, and as noted, none of them are major updates or changes that will require a re-think of your approach. But they could help you drive more response, and results. Worth considering in your process.

You can read Twitter’s full list of tips here.





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