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Introducing the 2020 BigCommerce Partner Award Winners


At BigCommerce we provide the platform for brands to build, innovate and grow their businesses. However, when they need help with the actual building, innovating or growing in the form of development, design, marketing and more — we have an incredible ecosystem of agency and technology partners who can help. 

While we appreciate all of our incredible global network of 2,000 agencies and 800 technology partners, once a year we like to honor the best of the best. The BigCommerce Partner Awards program recognizes top performing agency and technology partners for their extraordinary and forward-thinking work for BigCommerce merchants.

In 2020 — the program’s third year  — the BigCommerce Partner Awards featured 17 total categories whose applicants were evaluated by a panel of BigCommerce employees and executives. For the first time ever, the 2020 BigCommerce Partner Awards recognized three winners for each award based on their accomplishments respective to the geographic region in which they operate: Americas, APAC or EMEA.

We want to share the winners of this year’s awards to highlight the stellar work they’re doing in ecommerce. In an increasingly competitive ecommerce landscape, it’s important to have help you can count on. Merchants should feel confident that the following agencies and technology solutions can provide truly exceptional work. 

Without further ado, here are the winners in each category, their accomplishments and what each has to offer ecommerce businesses.

BigCommerce 2020 Agency Winners

Best B2B Solution Award

This award is given to agency partners that consistently demonstrate superiority at meeting the complex needs of BigCommerce’s B2B merchants.

Americas Winner: Guidance

This 25-year-old digital commerce company is a customer-centric provider of innovative commerce solutions for both B2C and B2B merchants offering multichannel retail strategies, mobile, customer experience, optimization, innovative design and complex system integration. 

They performed a digital transformation for hybrid business Farmer Boy that included important B2B features like account level pricing, while also automating many of their manual processes.

Finalist: IntuitSolutions

APAC Winner: Moustache Republic

A Sydney-based team of business minds, creatives, and technology junkies, Moustache Republic delivers exceptional ecommerce solutions for businesses through website design and development, ecommerce strategy consulting and conversion optimization.  

The team built elegant solutions for a hybrid apparel company, AS Colour. This included two separate journeys for B2B and B2C customers that reflect the different tax requirements, shipping methods, pricing, payment methods and even products between trade and retail shoppers. 

Finalist: Matter Design & Digital

EMEA Winner: 5874 Commerce

A global commerce agency and leading solution provider in Europe, 5874 Commerce works with clients to scale their businesses and create success stories through these core services: ecommerce, digital marketing, branding and integration.

Finalist: SPRINT65

Creative Problem Solving Award

This award is given to agency partners with an exceptional talent for using innovative thinking to create powerful online shopping experiences.

Americas Winner: Americaneagle.com

This full-service, global digital agency is based in Des Plaines, Illinois and offers best-in-class web design, development, hosting, post-launch support and digital marketing services.

The agency won the award for providing an innovative logistical solution for a major appliance brand. They have supported other well-known brands like Fin Feather Fur and Face-to-Face Games that enabled them to meet their specific business challenges. 

Finalist: Groove Commerce

APAC Winner: 33 Bondi

33BONDI is an innovative design, technology and marketing services company that enable businesses to scale around their brand and customer relationships instead of being bogged down by complexity and IT costs.

Their client Blooms the Chemist required an ecommerce solution to integrate with their legacy POS/ERP and loyalty program. Their custom solution, built on the BigCommerce Cornerstone theme, merged online and offline transactions and allowed for the branded implementation of click & collect, with accurate inventory level and allocation occurring on purchase — creating a seamless customer experience.

Finalist: Amblique

EMEA Winner: Like Digital

This London-based studio specializes in global luxury, with extensive expertise in fashion, entertainment and hospitality. Like Digital has facilitated over $100,000,000 in ecommerce transactions, delivering visually rich, engaging solutions for the global luxury customer.

Like Digital leveraged BigCommere’s open API to creatively solve for their client La Perla’s biggest challenges. 

Finalist: Inviqa

Headless Award

This honor is awarded to agency partners who leverage BigCommerce’s open APIs to deploy headless storefronts that power customized and engaging shopping experiences.

Americas Winner: The ZaneRay Group

The ZaneRay Group designs and creates innovative enterprise ecommerce solutions that disrupt the norm. They have significant experience in headless architecture and have built a number of headless sites.

For one of their clients, Yeti Cycles, they designed a headless build with Prismic as the CMS and BigCommerce on the backend. This enabled the brand to put storytelling first and infuse dynamic content throughout the shopping experience on the site. 

Finalist: Mercutio

APAC Winner: Arkade

This customer-focused agency works with consumer brands to uncover, prioritize and implement valuable customer experience opportunities.

With COVID-19 heavily impacting the way customers interacted with their local pharmacies, Arkade used BigCommerce to create a headless solution for an Australian pharmacy brand that could quickly and effectively deliver localized click & collect and delivery to communities Australia-wide.

Finalist: Moustache Republic

EMEA Winner: Calashock

Since 2009, Calashock has offered design, development and optimization services for merchants — producing robust and secure ecommerce stores with beautiful designs and user experience at their core.

The group built a website for their client who needed a website that could be localized for several countries. They used a headless build to ensure the website was  informative, content-rich and interactive, without affecting performance or user-experience. 

Finalist: Twentysixdigital

Excellence in Delivery Award

This award goes to agency partners that consistently demonstrate the ability to successfully launch their clients’ BigCommerce storefronts on-time and within budget, with high levels of customer satisfaction.

Americas Winner: MoJo Active

This Pennsylvania-based agency services clients in B2B, wholesale/manufacturing and fashion in everything from ecommerce and marketing strategy to SEO/SEM and web/mobile development. 

They have helped a number of well-known clients including Woolrich, Jeni’s and Little League and they are known for their time-proven approach that guides clients through the strategy, execution and marketing of their online stores.

APAC Winner: RANDEM Group

Randem Group is an international ecommerce consultancy servicing clients around the globe. They have multi-language capabilities and work with organizations of all sizes looking to launch, enhance or transform their digital capability across all market sectors.

Their clients like ResMed, Siemens, Mckesson, Caffe Nero, Closet New York,  Closet London and Heist know them as a core part of their teams, truly motivated by client success.

EMEA Winner: 5874 Commerce

In addition to the B2B Solution award, this global agency also won this award due to their tireless efforts to create the best outcomes for their clients including Philip Morris & Son and Yumi.

Marketing Solutions Award

This award is given to agency partners that provide outstanding marketing services for BigCommerce merchants, including omnichannel, email, SEO and more.

Americas Winner: Coalition SEO

Coalition’s team of over 120 experts has the talent every ecommerce store needs to thrive. Whether you’re looking to launch a new storefront on BigCommerce, redesign an existing one or needing custom development using the BigCommerce API, their design and development teams will deliver.

Finalist: efelle creative

APAC Winner: Overdose

Overdose provides complete end-to-end commerce services, with a wealth of experience across omni, pure-play, SMB, mid-market, and enterprise clients. Their team provides services in tech, strategy, design, UX, search, data, performance marketing and automation.

Leveraging all layers of the marketing funnel across acquisition, conversion, and retention the team at Overdose delivered a high-value set of user journeys for their client Kitchen Things. The work includes omni-channel, SEO, SEM, landing pages, remarketing, email automation and more.

Finalist: Goose

EMEA Winner: DeeperThanBlue

DeeperThanBlue has expertise in managing high-transactional, high-volume ecommerce websites. Working with world-class technologies, they create highly-successful, bespoke ecommerce solutions, tailored to each merchant’s specific business requirements.

Using BigCommerce’s built-in SEO functions, the agency was able to quickly add keywords and META descriptions to products for their client Car and Van Mats, resulting in quick organic ranking on Google and increased sales. 

Finalist: Frooition

User Experience + Design Award

This award is given to agency partners who have an exceptional talent for creating beautiful, world-class BigCommerce storefronts that enhance the shopper’s experience.

Americas Winner: Born Group

BORN provides a complete suite of market-leading services, from large-scale image production, digital marketing, custom content experiences, and innovative B2B & B2C commerce solutions.

To support the ecommerce growth of one high-tech client, BORN developed a brand-new online store on the BigCommerce platform with cutting-edge creative design and UX as well as new company logo and branding

Finalist: Arctic Leaf

APAC Winner: Above&Beyond

This Australia-based design agency has expertise in designing BigCommerce themes. In fact, they have over fifteen years of experience building custom-designed websites and specialize in BigCommerce design.

Finalist: RANDEM

EMEA Winner: Williams Commerce

This Ecommerce System Integrator specializes in ecommerce, marketing and technology services to a wide range of B2B and midmarket retail customers across the UK and worldwide. They have the online business knowledge, digital marketing expertise and technical depth necessary to deliver cutting edge ecommerce solutions on time and on budget.

Finalist: Xtensive Ltd.

New Frontier Award

This award is given to agency partners who are accelerating BigCommerce’s expansion into new countries through their local domain expertise and successful client storefront launches.

Americas Winner: Wagento 

Wagento Commerce is a full-service digital agency and ecommerce solutions provider with a global presence. With over 30 certified developers specializing in BigCommerce, Adobe, Order Management, and HubSpot, the team drives revenue and traffic for B2B and B2C companies alike.

APAC Winner: monimedia

Based in Hong Kong, this agency creates experiences that bring people and brands together for brands in Asia. They partner with the best technology providers in the market to deliver outstanding customer and shopping experiences, that drive traffic, increase sales and strengthen customer loyalty.

EMEA Winner: Thesio Group

With over 10 years experience, Thesio creates successful projects for top companies and thriving new ventures. The Dutch agency has technology at their roots and creativity in their minds as they help with technical challenges and online growth based on the BigCommerce platform.

New Partner of the Year

This award is given to agency partners that have demonstrated excellence within their first year as a BigCommerce Partner and generated the most MRR.

Americas Winner: Mindtree Limited

Mindtree is a digital-transformation-led technology services and business consulting company. They take an ideation to execution, agile, collaborative approach to creating customized solutions across the digital value chain. Their digital commerce services offer experience-driven, frictionless, loyalty-led and disruption-ready commerce capabilities, platforms and systems to help businesses win and retain customers.

APAC Winner: Aligent Consulting

Aligent Consulting has over 10 years of proven experience in creating solutions that are fast, stable and flexible to meet business’s goals, now and into the future. They provide services including consultation and strategy, design, UI, and UX, project implementation, third-party integrations and business-as-usual support.

EMEA Winner: Tryzens

Tryzen’s goal is to accelerate client success and growth across all channels, leveraging their expertise, insights and digital-first principles, to deliver compelling experiences that delight and engage customers. They provide services in strategy and insights; customer experience; build and launch; and optimization of existing sites.

Agency Partner of the Year

This award is given to Certified BigCommerce agency partners that have brought new, high-growth merchants to BigCommerce over the last year.

Americas Winner: Mak Digital Design 

For businesses that want more than an out-of-the-box template, MAK Digital can finetune every aspect of your site, following user experience best practices to create a stunning representation of your brand. They also support businesses with development, SEO and digital marketing strategy, integration support and post-launch support to power end-to-end business success and continued growth.

APAC Winner: Matter Design & Digital

Matter is a high-performing digital agency housing a combination of strategic, creative and technical skill sets. For 17 years, they have been partnering with clients to provide design and technical solutions that derive from enhanced idea generation and efficient problem-solving. Their approach is personal and pragmatic, and all of their services are provided by an in-house team of specialists. The agency’s portfolio includes major brands, such as Wittner Shoes, Tradelink & The Upside, making them a key BigCommerce partner in the APAC region.

EMEA Winner: Space 48

This UK-based customer experience and ecommerce platform specialist works with ambitious businesses to transform their commerce experience. They support ecommerce businesses across a number industries including data and insight services, strategy and consulting, commerce experience design, ecommerce technology and managed services and support.

BigCommerce 2020 Tech Awards

Best User Experience Award

This award is given to technology partners whose integration delivers a best-in-class user experience based on simplicity of app install and configuration process, ease of use and beautiful design.

Americas Winner: Atom8

Atom8 is an ecommerce automation app built to optimize a merchant’s BigCommerce store by simplifying and converting manual tasks to automated workflows, streamlining processes and feeding data to other customer-facing applications. 

As ecommerce merchants start scaling, systems and business processes become more complex and highly inefficient. Atom8 works as an exclusive integration to optimize BigCommerce stores which focuses on five key areas of automation — ecommerce merchandising, customer management, content automation, store administration and email marketing integration — to solve common problems BigCommerce merchants struggle with.

Finalist: Sales & Orders

APAC Winner: Trustpilot Reviews

Trustpilot is a powerful review platform that helps businesses collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results.

BigCommerce merchants using Trustpilot’s app can automate review invitations after purchase, drag-and-drop review widgets on-site and collect both service and product reviews. Additional features of Trustpilot include: turning a company’s best reviews into attention-grabbing images for social media, earning Google Seller Ratings that increase clicks on Adwords and streaming new reviews in real-time onto their websites with TrustBox widgets.

EMEA Winner: DEITY Falcon PWA Storefront

The DEITY Falcon PWA for BigCommerce is a fully-packed hosted platform that gives merchants the power to create the best front-end experience for any BigCommerce shop. The Falcon Platform is a complete, hosted front-end platform to build the best mobile and desktop shopping experience, with top performance and unlimited flexibility, enabling future growth.

DEITY Falcon’s highly customizable progressive web app offers top performance and many great engaging features (including push notifications and offline modes) to every BigCommerce merchant. Falcon PWA Storefront is enabled for multi-language, multi-currency, multi-platforms and more, so it’s ready to do global business for any merchant, from mid-level to true enterprise.

Customer Growth Award

This award is given to technology partners whose outstanding solution has generated the most revenue growth for BigCommerce merchants.

Americas Winner: Sales & Orders

Sales & Orders has become the go-to integration for thousands of BigCommerce store owners looking to grow their businesses online through marketing and advertising on channels such as Google, Microsoft, Facebook, Instagram and now Affiliate Marketing and Marketplaces. Since they first launched back in late 2017, over 12,000 stores have installed the apps and over 8,700 of them have successfully connected their stores and begun showcasing their products on channels like Google Shopping.

Finalist: Klaviyo

APAC Winner: Vend

Vend provides an easy-to-use, intuitive hub from which to sell, track and manage inventory.  The technology allows you to manage stores, sales channels, products, customers and users from one place, and easily add more as you grow. In the past 12 months, Vend retailers on BigCommerce have grown from less than ten integrated retailers to over 550. 

Finalist: Starshipit

EMEA Winner: Linnworks

Linnworks integrates the entire multi-channel sales process – handling everything from order management, stock control, shipping, listing, repricing and much more. Linnworks is a highly-affordable option that gives smaller and medium-sized online retailers the same powerful tools as the big corporations but at a fraction of the cost of custom systems. In the last 12 months, the number of customers using Linnworks on the BigCommerce platform has grown to 250. 

Finalist: ShipStation

Innovative Integration Award

This award is given to technology partners that have built a new integration or feature that solves a critical need for BigCommerce merchants.

Americas Winner: Bolt

The Bolt Checkout Experience Platform consists of a hosted checkout that integrates seamlessly with BigCommerce and a retailer’s backend systems to complement their existing storefront. With Bolt, BigCommerce merchants can consolidate checkout, fraud detection and payment processing under one roof to give their customers a polished, personalized, one-click buying experience. Taking it a step further, Bolt’s offerings for BigCommerce come completely modular, so merchants can create the tech stack that best suits their business needs. At scale, BigCommerce retailers using Bolt’s platform have seen higher order completion stats and improved customer satisfaction ratings.

Finalist: Klevu

APAC Winner: Atom8

As explained above, Atom8 is an ecommerce automation app built to optimize a merchant’s BigCommerce store by simplifying and converting manual tasks to automated workflows, streamlining processes,and feeding data to other customer-facing applications.

Officially released in early May 2020, Atom8 has helped a growing number of customers to apply automation for their businesses. Since that launch, 80+ customers have applied Atom8 to their stores to automate their business processes and their customers have applied more than 600 separate workflows to their stores.

Finalist: Attraqt

EMEA Winner: dotdigital

dotdigital Engagement Cloud enables brands to engage subscribers and customers and drive record ROI across email, SMS, social, push notifications and even live chat. Using the app with BigCommerce helps merchants deliver timely, personalized and intelligent marketing messages to more shoppers. Combined with acquisition tools and shopper insights, the integration lets merchants trigger transactional emails based on BigCommerce store events and key customer touchpoints. The emails are mobile-first, fully-branded, easily customizable and can be enhanced with dynamic content. 

Finalist: Jmango

Merchant’s Choice Award

This award is given to technology partners with solutions deemed a BigCommerce customer favorite, determined by both the quantity and average rating of its reviews in the BigCommerce App Marketplace.

Americas Winner: Rewind

Rewind gives BigCommerce merchants peace of mind by automatically backing up their most important store data, including: products, product details, product images, themes, customers, orders and more. After installing Rewind, you can quickly undo unwanted changes with just a few clicks without dealing with a time-consuming and complicated CSV export again.

Rewind is the #1 most-reviewed app in the BigCommerce marketplace with a 5-star average and the #2 most-reviewed app overall. Not only has Rewind Backups for BigCommerce seen rapid growth, they have protected the growth of thousands of BigCommerce customers by safeguarding the data driving their businesses.

Finalist: Yotpo Reviews

APAC Winner: Codisto

Codisto Channel Cloud functions as a marketplace listing tool and a fully-featured multichannel solution with real-time inventory and pricing sync directly from BigCommerce. Their average customer review rating is currently 4+ and customer retention is extremely high.

EMEA Winner: Yotpo Reviews

Yotpo helps BigCommerce businesses generate product and site reviews, photos, videos, Q&A and other user-generated content. Merchants can then leverage these assets to drive qualified traffic, increase conversion rates and boost sales. 

Yotpo has a growing list of BigCommerce customers across the globe and receives great reviews among SMB and MM/ENT merchants alike.

New Frontier Award

This award is given to technology partners whose solutions have enabled BigCommerce merchants to expand their business into new countries.

Americas Winner: Adyen

Adyen’s solution has a unique approach that enables shoppers to pay with their desired payment methods no matter where they are in the world through a single integration. Together BigCommerce and Adyen make it easy for merchants to offer the best payment experience for shoppers. This includes accepting international credit cards, local cash-based methods and internet banking methods. 

Adyen helps businesses to improve conversion rates by allowing customers a quick, easy, secure way to pay, regardless of where they’re located.

Finalist: Global-e

APAC Winner: Adyen

Adyen (see above) also won this award for their work supporting BigCommerce merchants in APAC countries.

EMEA Winner: JMango

To meet the demands of today’s mobile-first shoppers, progressive web apps like JMango can deliver the experience customers want through shorter loading times, app-like features (add to homescreen, push notifications etc.) without the need for downloading the app in an app store.

JMango is easily integrated with the BigCommerce backend, provides app success assistance and can help customers go live within a few weeks.

New Tech Partner of the Year

This award is given to new technology partners whose solutions feature a superior user experience, outstanding customer reviews and high install volume.

Americas Winner: Spocket

Sprocket helps merchants enable dropshipping with ease with features like faster shipping, wholesale pricing, auto-updated inventory, one-click ordering, real-time order tracking and more. Businesses don’t have to sacrifice a brand presence and can use branded invoicing to include their company’s personalized logo and messaging as part of the customer experience.

Finalist: Route

APAC Winner: Klarna

The built-in Klarna integration with BigCommerce makes it easy to seamlessly offer Klarna credit solutions at checkout. Klarna makes things easy for both merchants and their customers by providing easy access to credit for shoppers, payments for merchants and built-in fraud protection for both.

EMEA Winner: Pimberly

Pimberly is a SaaS PIM platform that helps ecommerce and product marketing professionals accelerate online sales. The app’s powerful data management and automation enables businesses to reduce time to market and reach new channels and locales. For merchants, improving the quality of your product information leads to higher conversion rates, improved SEO and fewer returns.

Think Big Award

This award is given to technology partners for their collaborative efforts in driving high-quality referrals that produce the highest average revenue for BigCommerce.

Americas Winner: PayPal

Merchants can increase conversion rates by offering customers more ways to pay with the help of PayPal’s powerful payments technology. BigCommerce has a built-in integration with PayPal that lets you easily and securely accept credit and debit cards, local payment methods, offer PayPal, and even extend buy now, pay later options – including Pay in 4 and PayPal Credit – to customers through your online store. Ultimately, PayPal provides an all-in-one solution for accepting payments online from over 330 million consumers around the world.

Finalist: Acumatica

APAC Winner: dotdigital

In addition to winning the Innovative Integration Award for EMEA, dotdigital was also recognized with the APAC Think Big Award for their important collaborative efforts in partnership with BigCommerce.

EMEA Winner: Vend

In addition to winning the Customer Growth Award for APAC, Vend was also recognized with the EMEA Think Big Award for their important collaborative efforts in partnership with BigCommerce.

Tech Partner of the Year  

This award is given to technology partners whose integration features a superior user experience demonstrated by a high volume of installation and positive user reviews over the last year.

Americas Winner: Shogun

Shogun is a powerful drag-and-drop page builder and visual content management system that is seamlessly integrated with the BigCommerce platform. Its features include: Page Builder + AB testing; landing, blog and product pages; analytics and marketing features; and enterprise grade support. Shogun has an easy-to-use editor and page templates to make it easy to get up and running quickly.

Finalist: ShipStation

APAC Winner: Comestri

Comestri is a complete and unified commerce solution that allows merchants to optimize retail operations to sell and move their products through sales channels, order fulfillment and delivery. The platform can boost productivity by automating processes, increase conversions and optimize fulfillment.

EMEA Winner: Klarna

In addition to winning the New Tech Partner of the Year Award for APAC, in their first year Klarna was also recognized as the Tech Partner of the Year for EMEA.

 





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